An Employee-Centric Digital Workplace?
Technology has been the backbone of business for years. It enables us to do so much; connect, collaborate, and secure our businesses. From Business alarm and security systems to cloud-based data management solutions, technology has been a savior to all kinds of businesses worldwide. It helps us to do all manner of things; save time, become more productive, and capture data, you could potentially read more if you were curious about the various technologies on offer that conceivably helped to transform various business industries. With technology, we can become more automated, more in tune with our customers, stakeholders and suppliers. Over the past few decades, the focus for many businesses has been on using technology to create a seamless customer experience. The customer is king, after all.
But what about the employee experience?
When there’s so much emphasis on the customer and end-user, are your own employees missing out? Has their experience become less important?
With employers investing in learning technologies like learning management systems and the learning experience platform (compare LMS vs LXP here) for their employees, they tend to understand the current perspective of the market a little better. However, as every organization is different in its own way, they need to start developing innovative ways to stay ahead of the competition.
If there’s one thing that we’ve all had to do over the past few months is to adapt and adapt quickly. All of a sudden, businesses around the globe have had to operate from living rooms, dining rooms and spare bedrooms. All of a sudden, our reliance on technology has increased tenfold and the digital experience has become one of the most important aspects of the employee experience.
We’ve become heavily reliant on communication tools that can keep us connected. Not only to operate from a ‘business as usual’ perspective but to keep colleagues connected, motivated, and supported during this pandemic. For maintaining better communication between the employees and managers, companies can use personalized apps that tend to use interactive live streaming API provided by Agora.io and like companies. As a matter of fact, the pandemic has forced us to react to a situation that no-one could have foreseen or planned, or prepared for.
Some may see it as some kind of greater power at work, fast-tracking new processes and ways of working that may have taken years to implement if it all. The way in which we work has been evolving for years, with an increase in freelance, remote and gig-economy workers. Those who have often felt disconnected; not only from their colleagues but from the overall mission of the brands they represent.
Communicating company values and creating a healthy work culture is as relevant today as they ever have been, so businesses cannot afford to overlook those employees who aren’t physically in the office. Those who may be working remotely but still performing to the highest of standards and putting all their energy and expertise into the work they produce.
The world has changed in an instant and we’ve all had to learn how to diversify. Technology has helped to support that, but more can be done to continue to improve the employee experience.
Technology can radically alter the workforce as we know it.
Technology can be used to drive change internally as well as externally.
- Cloud-based technology
- Artificial Intelligence
- Big data analytics